Privacy Policy

Last updated: January 1, 2024

1. Information We Collect

At Sylflora, we collect information to provide you with the best luxury perfume shopping experience:

Personal Information

• Name and contact details
• Delivery address
• Phone number for delivery coordination
• Email address for order updates

Order Information

• Products purchased
• Order history and preferences
• Payment method (we don\'t store payment details)

2. How We Use Your Information

We use your information exclusively for:

• Order Processing: To fulfill your perfume orders and arrange delivery
• Customer Service: To respond to your inquiries and provide support
• Order Updates: To keep you informed about your order status
• Product Recommendations: To suggest perfumes based on your preferences

3. Information Sharing

We do NOT sell, trade, or rent your personal information to third parties. We only share information with:

• Delivery Partners: Only delivery address and contact details for order fulfillment
• Customer Service: To resolve any issues with your orders

4. Data Security

We implement appropriate security measures to protect your personal information:

• Secure server hosting
• Encrypted data transmission
• Limited access to personal information
• Regular security audits

5. Cash on Delivery

Since we offer cash on delivery, we do not collect or store any payment information such as credit card details or bank account information.

6. Cookies and Website Data

Our website may use cookies to:

• Remember your shopping cart items
• Improve website performance
• Understand how you use our website
• Provide personalized experience

7. Your Rights

You have the right to:

• Access: Request information about the data we have about you
• Correction: Request correction of any inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications

8. Contact Information

If you have any questions about this privacy policy or how we handle your information, please contact us:

• Facebook: @sylflora.official
• Instagram: @sylflora.official
• Phone: +880 1873 179 664
• Email: info@sylflora.com

9. Changes to Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Bangladesh Data Protection

As a Bangladeshi company, we comply with all applicable local laws regarding data protection and customer privacy. Your information remains within Bangladesh unless you explicitly consent otherwise.